Holding Deposit ($100)
Families are required to pay a $100 holding deposit on offer of a place. This one-off deposit payment (per child) is retained and refunded once the child has commenced kindergarten. Payment will secure the child’s place in the kindergarten program. If a place is cancelled prior to the child attending, this deposit WILL NOT be refunded. There is no deposit required for families who are eligible for the Kindergarten Fee Subsidy, or Early Start Kindergarten fee subsidy or who select to defer the offer.
Children who turn three between the commencement of term 1 and April 30 can only attend the program once they turn three. Children attending greater than 15 hours per week of kindergarten will not be charged term fees until their child turns three years of age.
Voluntary Financial Contributions
Glen Education Inclusion Fund – Each term families are invited to assist Glen Education by making a $50 voluntary financial contribution per child. The payment of this financial contribution is optional and supports children attending a Glen Education service with enhanced support, to access and participate in our kindergarten programs.
Contributions are used to:
- Deliver programs in ways that support children of all abilities to access and participate in a program/s operated by Glen Education.
- Respond to children’s abilities, strengths and individual needs, by supporting the program to enhance their learning and development.
- Provide specialist assistance to ensure educational teams have the knowledge and skills, to support each child’s learning and development.
- Engage with experts in ways that build the capacity of the educational team to develop and implement an inclusive program for all children.
Four weeks’ notice prior to term commencement in writing to enrolments@gleneducation.org.au or complete our kindergarten withdrawal online form is required to withdraw a child from their kindergarten place and receive a refund of the voluntary contribution fee of $50 (if applicable). If no such notice is given, the voluntary contribution fee is non-refundable.
Overdue payments
If fees are not paid by the due date, the following steps will be taken (please note this applies to hours above the government funded 15 hours of free kindergarten):
- A reminder and copy of the invoice are emailed to families.
- For unpaid invoices still outstanding, families will be emailed another copy of the invoice at three days and six days after the invoice due date. This will be followed by a phone call and/or text message calling for immediate payment of arrears.
- If an account is overdue by seven days, a member of our team will contact the family to seek payment on day seven after the due date and provide 48 hours to process the payment.
- If the invoice remains outstanding the day prior to the child commencing kindergarten OR if the invoice remains outstanding on day 14 after the due date (whichever comes first), we will seek immediate payment within 24 hours. If fees remain unpaid, it will be escalated to the Executive Management Team and a decision may be made to withdraw the child’s place at the service, for the unfunded day/s only.
- No further unfunded enrolments of children from the family will be accepted until all outstanding fees have been made.
- Families experiencing financial hardship are encouraged to talk to the Glen Education Customer Relations Team to discuss available options.
- The Glen Education Fees Policy is available for your review at your child’s service or on our website.
- Under exceptional circumstances, the above can be waived with approval from the CEO.
Refund of Fees
Four weeks’ notice prior to term commencement (via our kindergarten withdrawal online form is required) to withdraw a child from kindergarten or decrease a child’s kindergarten hours. This applies to both the funded program and extended hours. TERM FEES FOR EXTENDED HOURS ARE NOT REFUNDABLE.
No refund of fees for extended hours will be provided in the following circumstances:
notification of withdrawal less than four weeks to a term commencing
a child’s short-term illness
public holidays
family holiday during operational times
closure of the service for one or more days when a qualified educator is absent, and a qualified reliever is not available
closure of the service for staff training days
closure of the service due to extreme and unavoidable circumstances
when a family chooses not to send their child to the program for the maximum number of hours for which the child is enrolled.
Under exceptional circumstances, the above can be waived with approval from the CEO.
The above also applies for any refund of the $50 voluntary contribution fee (if applicable).
Do you need Financial Assistance?
Families experiencing additional stresses, including financial hardship are encouraged to talk to our Customer Relations Team.
The Privacy and Confidentiality Policy of the service will be always complied with in relation to a family’s financial/personal circumstances.
